Dear Lonny Luberts,

Your Lunarpages web hosting account (pqcomp.net) has been
suspended. You need to contact support to have it unsuspended.

We apologize for the inconvenience.

E-Mail: support@lunarpages.com
Toll-Free: 1-877-LUNARPAGES
International: (+1) 714-521-8150

==== Enter your reply ABOVE this line ====
Dear Lonny Luberts,


The following ticket has been created by a member of our staff for you

Your question's details:

============== Title: ============== 
pqcomp.net - excessive usage


============== Message: ==============
Hello,

Your account is utilizing excessive resources, causing a significant
degradation of services on the server. This is a shared environment and 
we
can not allow one user to utilize the majority of the resources on a 
server
as it affects all users adversely. Because of this, you have been
Suspended as to not interupt your mysql database. A detail of the 
problem is
shown
below:

pqcomp2 pqcomp.net 6.79 4.00 0.6
Top Process %CPU 58.0 /usr/bin/php
Top Process %CPU 57.0 /usr/bin/php
Top Process %CPU 33.0 /usr/bin/php


Please note that the acceptable usage range for shuttle and voyager 
plans is 

1.0% average %CPU or less, 1.0% average %Memory or less and Top 
Processes 
below 20%. 

You have the following options:

• You may upgrade your package to our Dedicated hosting plan. For more
information on the features and pricing, please see
http://lunarpages.com/plan3.php
• You may take steps to correct the problem. This must be done before 
the
seven (7) days are up. You will need to let the technician know the 
steps
you took to correct the issue and get approval before being returned to 
a
production server.

Thank you for your cooperation in this matter. We value you as a 
customer
and want to work with you toward a solution that is mutually 
beneficial.
Please let us know as quickly as possible how you would like to 
proceed.
--
Do not hesitate to contact us if you have any questions

Andrew DeLira
Junior Systems Admin.
support@lunarpages.com
Phone: 1-877-LUNARPAGES/1-877-586-2772 (U.S. & Canada - Toll-free)
Phone: 0800-072-9150 (U.K - Toll-free)
Phone: 1-714-521-8150 (International)


You can view your question's progress online at:

https://desk.lunarpages.com/view.php?ticketref=5982-IPFJ-7960&pass=9c573b2a

You can also reply to this email to add to your question.




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==== Enter your reply ABOVE this line ====

Dear Lonny Luberts,

This is an automated message to advise you that a technician has 
responded to
your question. You can view this response and track the progress of 
your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=5982-IPFJ-7960&pass=9c573b2a

You can also reply to this e-mail.

Ticket Ref : 5982-IPFJ-7960
Ticket Subject : pqcomp.net - excessive usage

Reply:
Hello,

Your site usage are as follows:

4/27/06
pqcomp2 pqcomp.net 5.06 2.35 0.4
Top Process %CPU 60.0 /usr/bin/php
Top Process %CPU 53.0 /usr/bin/php
Top Process %CPU 49.0 /usr/bin/php

4/28/06
pqcomp2 pqcomp.net 4.78 2.30 0.4
Top Process %CPU 45.0 /usr/bin/php
Top Process %CPU 42.0 /usr/bin/php
Top Process %CPU 35.0 /usr/bin/php

4/29/06
pqcomp2 pqcomp.net 6.33 3.38 0.5
Top Process %CPU 59.0 /usr/bin/php
Top Process %CPU 56.0 /usr/bin/php
Top Process %CPU 54.0 /usr/bin/php

4/30/06
pqcomp2 pqcomp.net 6.42 2.65 0.3
Top Process %CPU 54.0 /usr/bin/php
Top Process %CPU 52.0 /usr/bin/php
Top Process %CPU 51.0 /usr/bin/php

5/01/06
pqcomp2 pqcomp.net 4.00 2.40 0.3
Top Process %CPU 58.0 /usr/bin/php
Top Process %CPU 57.0 /usr/bin/php
Top Process %CPU 33.0 /usr/bin/php

It looks like your site usage went over our acceptable limits for the 
past
three days. Please note that the acceptable usage range for shuttle and
voyager plans is 1.0% average %CPU or less, 1.0% average %Memory or 
less and
Top Processes below 20%. You can try to limit the number of users 
allowed to
log on at one time. If that doesn't work, you can try updating your 
scripts
to the latest version. Please get back with us after you've taken 
action so
that we can monitor your site.

--
Best Regards,
Justin Jereza
JSAI-System Administrator Team
support@lunarpages.com
Phone: 1-877-LUNARPAGES/1-877-586-2772 (U.S. & Canada - Toll-free)
Phone: 0800-072-9150 (U.K - Toll-free)
Phone: 1-714-521-8150 (International)
	




<=== 5982-IPFJ-7960 ===>
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Dear Lonny Luberts,

Your Lunarpages web hosting account (pqcomp.net) was
reinstated successfully.

E-Mail: support@lunarpages.com
Toll-Free: 1-877-LUNARPAGES
International: (+1) 714-521-8150

==== Enter your reply ABOVE this line ====

Dear Lonny Luberts,

This is an automated message to advise you that a technician has 
responded to
your question. You can view this response and track the progress of 
your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=5982-IPFJ-7960&pass=9c573b2a

You can also reply to this e-mail.

Ticket Ref : 5982-IPFJ-7960
Ticket Subject : pqcomp.net - excessive usage

Reply:
Hi,

I have reactivated your site. Please allow 10-15 minutes for the site 
to come
back up.

Feel free to contact us back should you have further questions and or
concerns.
--
Best Regards,
Peter Cathaseema
JSA I – System Admin Team

support@lunarpages.com
Phone: 1-877-LUNARPAGES/1-877-586-2772 (U.S. & Canada - Toll-free)
Phone: 0800-072-9150 (U.K - Toll-free)
Phone: 1-714-521-8150 (International)
	




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==== Enter your reply ABOVE this line ====

Dear 
Lonny Luberts,

This is an automated message to advise you that a technician has 
responded to
your question. You can view this response and track the progress of 
your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=5982-IPFJ-7960&pass=9c573b2a

You can also reply to this e-mail.

Ticket Ref : 5982-IPFJ-7960
Ticket Subject : pqcomp.net - excessive usage

Reply:
Hello,

You can block ip addresses by using the .htaccess file located in your
/public_html/ directory. For instructions on how to do that please 
visit this
website:
http://www.clockwatchers.com/htaccess_block.html

If you have any further questions please dont hesitate to ask.

--
Best Regards,
Kevin Sarnlertsophon

support@lunarpages.com
Phone: 1-877-LUNARPAGES/1-877-586-2772 (U.S. & Canada - Toll-free)
Phone: 0800-072-9150 (U.K - Toll-free)
Phone: 1-714-521-8150 (International)
	




<=== 5982-IPFJ-7960 ===>
<=== ea7fb1c6 ===>

==== Enter your reply ABOVE this line ====

Dear Lonny Luberts,

This is an automated message to advise you that a technician has 
responded to
your question. You can view this response and track the progress of 
your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=5982-IPFJ-7960&pass=9c573b2a

You can also reply to this e-mail.

Ticket Ref : 5982-IPFJ-7960
Ticket Subject : pqcomp.net - excessive usage

Reply:
Hi Lonny,

Per the PM you sent me, here is the usage stats for your account. This 
is an
average over a 24 hour period. Yesterdays were the following:

pqcomp2 pqcomp.net 4.13 1.74 0.3
Top Process %CPU 52.0 /usr/bin/php
Top Process %CPU 49.0 /usr/bin/php
Top Process %CPU 47.0 /usr/bin/php

The first number next to your domain/username is your average CPU 
usage,
second is memory usage, and the third is your MySQL usage for a 24 hour 
period
on 05-03-2006.

Todays look like:
pqcomp2 pqcomp.net 3.33 1.89 0.4
Top Process %CPU 41.0 /usr/bin/php
Top Process %CPU 26.5 [php ]
Top Process %CPU 24.0 [php ]

These are the stats I can provide you. I cannot provide you the stats 
for the
server itself, only your account.

Please also note that our services are very much usable. We currently 
host
over 90,000 websites, most of which do not have any issues. However, 
some just
are not going to be suitable for shared / budget hosting, 
unfortunately. I'm
not saying yours is the case, but your usage is higher than normal.

We certainly do not wish to lose you as a customer, or lose any of our
customers, and we'll do what we can to work with you. At the same time 
our
resources are also limited when it comes to changing websites, 
debugging code,
etc to fit it into the shared hosting mold. You would know your site 
better
than we would. We also must consider the health, speed, reliability of 
our
servers in the shared environment.

If you feel your site is not suitable for a shared hosting environment, 
you
may look for a dedicated server or another hosting solution. Please 
remember
that propagation takes up to seventy two (72) hours so if you decide on
changing hosts you should allow enough time for propagation. Should you 
choose
this route, we can offer you a refund, less any domain registration or 
setup
fees.


--
Best regards,

Tracie Thompson
Assistant Manager, Customer Service
support@lunarpages.com
Support Forums - http://www.lunarforums.com
Phone: 1-877-LUNARPAGES or 1-877-586-2772 (Toll-free)
Phone: 0800-072-9150 (United Kingdom)
Phone: 1-714-521-8150 (International)
24 hour Network Status Line: 1-562-697-8106
	




<=== 5982-IPFJ-7960 ===>
<=== ea7fb1c6 ===>

==== Enter your reply ABOVE this line ====

Dear Lonny Luberts,

This is an automated message to advise you that a technician has 
responded to
your question. You can view this response and track the progress of 
your
inquiry online at:

https://desk.lunarpages.com/view.php?ticketref=5982-IPFJ-7960&pass=9c573b2a

You can also reply to this e-mail.

Ticket Ref : 5982-IPFJ-7960
Ticket Subject : pqcomp.net - excessive usage

Reply:
Hello,

I had a look at your usage stats, and they are currently 0 for 
everything,
which would make secse as you've essentially shutdown your site. I 
think this
shows that the bots are effectively blocked from spidering your site. 
We can
not block these bots at a server level, as there are people that want 
the bots
to crawl their sites. 

One thing I would like tomention is that the usage stats you see in yor 
cPanel
are not reliable, cPanel only reports about 1 cpu, and Angetenar (the 
server
your account is on) has 4 cpus.

We really don't rovide coding assistance here at te helpdesk. If you 
are using
any portals, or 3rd party scripts, check them all for updates. If you 
have all
custom code, please review it for any errors. The stats provided to 
you show
that the usage is di to PHP processing, Unfortuneatly do to te way 
stats are
generated, we don't get the specific script causing the issue. 

Your MySQL usage was a bit high. Normal MySQL usage is around .1 for 
most
accounts. (Even those with large databases) Please make sure there are 
no
poorly formed queries from the PHP code.

We usually recommend for a customer in your situation to disable one 
script at
a time for a 24 hour period, and then request the usage stats. If usage 
for the
period is normal, that is more than likely the culprit. If usage is 
still high,
re-enable that script and try another.

If you have any other questions or concerns, please feel free to ask.
 
--
Best Regards,
Mike Reynolds

support@lunarpages.com
Phone: 1-877-LUNARPAGES/1-877-586-2772 (U.S. & Canada - Toll-free)
Phone: 0800-072-9150 (U.K - Toll-free)
Phone: 1-714-521-8150 (International)
	




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